ABS-CBN set up the nerve center wherein a group of social workers from ABS-CBN Foundation handle the calls and provide crisis counseling to callers who are worried about their loved ones in Japan while employee-volunteers monitor the message boards online.
Those who contact the Helpline would leave contact numbers of their loved ones in Japan. The volunteers would then call their loved ones to check on their condition and update their relatives in the Philippines. If the volunteers are unable to contact the person, they forward the information to Department of Foreign Affairs and the Philippine Embassy in Japan.
The Kapamilya Helplines are 411-0011 and 411-0012. The website is www.abs-cbn.com/kapamilyahelpline .